7% of your purchase is set aside in a stewardship trust for ongoing forest care.
The cycle of life and death are interconnected. If your tree dies before any ashes have been spread, we’ll help transfer you to another tree free of charge. If your tree dies after ashes have been spread, your memorial marker(s) will remain, marking your special place in the forest ecosystem. We look at each tree on a case by case basis, and we seek to be minimally invasive while prioritizing forest health.
You have perpetual access to your tree. Every customer is granted an irrevocable license to access their memorial tree and the forest. These are recorded with local governments to ensure you and your loved ones can enjoy the forest. To spread ashes at your tree (people or pet), your tree needs to be paid in full.
We want you to have peace of mind with your purchase. Within 120 days of your purchase, we offer one free tree transfer and refunds. After 120 days, you can transfer to a tree of the same value for a fee. If your tree dies unexpectedly before ashes have been spread, we’ll help you choose a new tree at no cost.
Fill out this form and one of our advisors will get back to you. Or call 877-830-8311 to talk to Guide.