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Your legacy is safe with us: our Peace of Mind guarantee

Whether you’re planning for yourself, a family member, or making arrangements for a loved one, choosing a resting place is an important and deeply personal decision, one we know requires thoughtfulness and care. 

With any important decision, we know there are important questions to answer. What if I change my mind? What happens if my tree is damaged? How will my family know which tree is mine? We are here to help guide you through any questions you may have. Choosing your resting place is a decision that can be made just a little easier knowing that there’s a caring, qualified team there to support you every step of the way. 

Here at Better Place Forests, we want to inspire everyone to write a better ending to their story. Our hope is that choosing a memorial tree within one of our forests — a sustainable alternative to traditional cemeteries — can bring a measure of peace and tranquility, while inspiring a unique connection with nature. 

We want you to feel confident with your end-of-life decisions. For us, that means doing everything we can to best serve and guide you through your legacy planning process. 

With our Peace of Mind Guarantee, we promise to honor your legacy, steward the forest, take care of your tree and provide exceptional customer service for generations to come. 

Read our full Peace of Mind Guarantee below: 

This commitment starts with our 1-year refund policy

Above all, we want your private tree to be a resting place that’s right for you. If it isn’t, and no ashes have been spread beneath your tree, Better Place Forests promises a full refund anytime within 1 year of your purchase. 

We want you to choose a beautiful and meaningful memorial place, even if you decide it isn’t within one of our forests. 

We will take care of your tree

Your resting place should be protected and reliably cared for. When you choose Better Place Forests, you can rest assured that we’ll protect your legacy and the tree it lives in.

That means if your memorial tree dies after ashes have been spread, we’ll do all we can to plant a new tree in that spot, or close to, your original tree. If your tree dies and ashes have not yet been spread, we’ll help you choose a comparable tree within the same forest. 

In the event of a fire or natural disaster, we’ll re-plant your tree – or if possible – we will restore and/or repair damage. Our arborists hire and work proactively with local experts to make this possible, following forest management best practices and doing all that we can to reduce the risk of fire damage and disease. 

We will honor your legacy

If you choose to create a family tree, you will have the option to update the tree’s memorial marker after each memorial ceremony. Our memorial markers are small bronze circles, reminiscent of those used by the US Geological Survey (USGS) to mark important locations. You may customize what is written on your marker, and will always have the opportunity to list all of those who’ve been spread at the tree.

We will steward the forest

We have both the forests’ and your family’s best interests at the forefront of our work. When you choose a private tree with Better Place Forests, you’re contributing to protecting a healthy forest ecosystem across the country. We protect and conserve our forests so that your family can count on having an accessible, preserved memorial, and it’s a commitment we take very seriously. 

To uphold forest stewardship practices, we work with local land trusts and conservation organizations to champion the permanent protection of the forest. 

We are here for you

Our team is known for our customer care. 

When you choose Better Place Forests, you choose a thoughtful, passionate team that puts you and your loved ones at the center of the end-of-life planning and legacy planning process. Our entire team — from our advisors, stewards, arborists, and customer care representatives — is behind you. We care deeply about and understand the significance of your decision.

Our customer care team is available to help you with things like adjusting your payment plan, adding a family member or pet, transferring to another tree or forest, or just being there when you need to talk. 

We know that choosing your final resting place is a very personal experience. Our advisors are here to answer your questions and guide you through one of life’s biggest decisions. Book a tour to learn more about what makes each of our forests unique and how we can partner with you to create a truly personalized end-of-life experience. 



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